If you change your mind, all items can be returned within 14 days, starting from the day after you receive your order. Please notify us for a seamless return process via email at email@example.com
We only accept returns for customer remorse on at least one of the following conditions:
To return the product, you must contact us first, and we will send you the proper return instructions for a seamless return process.Don’t send items back without contacting us first. The return address is Slyngborggade 14, 2th, 8900, Randers C, Midtjylland, Denmark, Broge Trading ApS. Returns must be shipped within 14 days of receiving return instructions.
If you find products in your order damaged, wrong or dysfunctional, please contact us directly by email at firstname.lastname@example.org and include photos/videos showcasing the issue you are experiencing with your item.
In the aforementioned case, you will have 14 days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 2 years of receiving the order.
You will not be charged for return shipping of your faulty item as the shipping costs will already be paid by us in a prepaid return label.
There is no restocking fee for returned orders.
Contact us via email at email@example.com, and state the reason for your return, and we will send the proper return instructions according to the reason for your return. We are not responsible for the return shipping cost.
If you did not receive a return address please send an e-mail to firstname.lastname@example.org. Pack the item neatly carefully and send the item.
You have 24 hours before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at email@example.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 3-6 business days to process. Refunds will be made in the original method of payment.
Phone: +45 22 17 02 80
Working hours: 9 - 17 Monday-Friday
Address: Slyngborggade 14, 2th, 8900, Randers C, Midtjylland, Denmark
Broge Trading ApS